Release 168: Better, Faster, Stronger

It's officially Autumn here in the UK and whilst the weather outside seems to be getting colder, the development team have been keeping the heat and working hard to bring you another round of enhancements and bug fixes. We have really been focusing on speed upgrades and quality-of-life improvements, as well as a bunch of new PSA integrations being made available which you, the users, have requested!

Our latest release on September 24th focuses on enhancements and bug fixes to really elevate RoboShadow in terms of user experience, speed and performance. In total we have closed another 90 tickets! We are also excited to announce 2 new PSAs that have joined the party, read on to find out more.

Release Summary

• *NEW* PSA Integrations :  N-Able and ManageEngine ServiceDesk Plus have been added.
  
• Existing PSA Enhancements: 2 huge features have been added to our PSA integrations - a  minimum vulnerability score, and the ability for some PSAs to allow for MSP configurations on a per organisation level, tied in with the tenancy systems. 
  
• Cyber Heal has had several updates, improving it's strike rate by 10%!
• HUGE Speed Increases: Significant upgrades have been made to the databases, improving platform speed.
• Password Reset System Revamp: Updated system for password resets.

The below graph lists out the tickets closed this month, as you can see once again the External Scanner received the most amount of bug fixes, followed shortly by the AV Report and CVE Management. Since our HUGE CVE update we released last week, we have made further tweaks to ensure continued accuracy of CVE reporting. You can find the full list of tickets here.

What was in the last update?

As a reminder in the last update we focused on user-generated bug fixes:

• Ultimate Report Enhancements: A bunch of fixes and enhancements have been implemented, to improve functionality of the report.
• Cyber Benchmarks Beta: We have made some improvements based on initial user feedback, and don’t worry there is a lot more to come!
• External Scanner Fixes: bug fixes which have increased speed and accuracy of the external scanner.
• API and Integration Enhancements: Including new options for API token management.
• Numerous other error and bug fixes which you can find in the full breakdown here.

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Release Highlights

You can find the full list of tickets closed in the latest release here!

New PSA Integrations: N-Able and ManageEngine ServiceDesk Plus

As part of this release, we’ve added two new PSA (Professional Services Automation) integrations: N-Able and ManageEngine ServiceDesk Plus. This means that we now have integrations available for 11 PSA systems! We are adding more at user's requests so if there is a system you use that we haven't integrated do reach out to us at hello@roboshadow.com

Our total list of integrations is now:

• JIRA
• SuperOps
• AutoTask
• SYNCRO
• HALO
• N-Able  
  
• FreshService
  
• Atera
  
• ManageEngine's ServiceDeskPlus
  
• Zendesk
  
• ServiceNow

Enhancements to Existing PSA Integrations

Two significant features have been introduced to existing PSA integrations:

• Minimum Vulnerability Score for Ticket Creation
  A new option has been added to set a minimum vulnerability score when generating tickets. This feature applies across all PSA integrations and helps ensure that only higher-priority issues are flagged, allowing users to control which tickets require immediate attention based on vulnerability severity.
  
  
• MSP Configuration on a Per-Organization Basis (Beta)
  For some PSAs, a new (currently in Beta) option allows MSP configurations to be set on a per-organization level. This enhancement is tied to tenancy systems, providing more flexibility for managed service providers to tailor settings and configurations to individual client needs. The PSAs that have this feature are: Jira, SuperOps, AutoTask, SYNCRO, HALO and N-Able. The rest will hopefully be updated soon!

Cyber Heal Upgrade

We’ve made further improvements to Cyber Heal, which is now more effective at remediating vulnerabilities. Its strike rate has increased by 10%, meaning that the tool is now even more reliable when it comes to addressing and resolving vulnerabilities in your environment.

Platform Performance Improvements

We’ve made several improvements to our database infrastructure, resulting in noticeable speed increases across the platform. Users should experience faster load times and overall improved performance, especially during high-demand periods. These updates are designed to ensure smoother operation and quicker response times when navigating the system, creating tickets, or running reports.

Updated Password Reset System

The password reset system has been redesigned to make the process simpler and more user-friendly. This update aims to reduce friction in resetting passwords, helping users regain access more quickly and easily.

What’s Next?

We are working on a HUGE release that should be coming in the next few weeks, which includes a long-anticipated and exciting new feature! I'll keep quiet for now but I just know the user community is going to love it...

Thank you for your ongoing support and feedback, and if you have any questions, please don’t hesitate to reach out to us at hello@roboshadow.com